🛡️ Warranty Policy

Effective Date: 08-21-2025

At Commercial catering equipment, we are committed to supplying quality commercial kitchen equipment that performs reliably in demanding environments. Many of our products are backed by a manufacturer or supplier warranty to give you added peace of mind.

This Warranty Policy outlines what is covered, what is not, and how to request warranty service.

✅ 1. Warranty Coverage

Warranties vary by product and brand. Unless stated otherwise, most equipment sold through www.comcatequip.com includes a standard 6–12 month limited warranty covering:

  • Manufacturing defects

  • Non-functional parts under normal use

  • Faulty workmanship or components

  • Electrical or mechanical failure not caused by misuse

Exact warranty duration and coverage will be stated on the product page or invoice.

❌ 2. What Is Not Covered

The following are excluded from warranty coverage:

  • Damage due to misuse, neglect, or improper installation

  • Wear and tear from commercial or industrial use beyond product limits

  • Damage from power surges, water exposure, or fire

  • Unauthorized modifications or repairs

  • Use of non-approved accessories or parts

  • Cosmetic damage (scratches, dents, discoloration) that does not affect functionality

🧾 3. Warranty Conditions

To be eligible for warranty service:

  • The product must have been purchased directly from Commercial catering equipment

  • Proof of purchase (invoice or receipt) must be provided

  • The issue must be reported within the warranty period

Any attempt to repair or alter the equipment by a non-authorized technician will void the warranty.

🔧 4. Warranty Process

  1. Contact us at Contact@comcatequip.com with:

    • Order number

    • Product name and model

    • Detailed description of the issue

    • Clear photos or videos (if applicable)

  2. We will assess the claim and may request further diagnostics.

  3. If approved, we will:

    • Provide repair instructions

    • Replace the item or defective part (if in stock)

    • Offer a return option for evaluation (if necessary)

Shipping costs related to warranty returns or replacements will be covered by Commercial catering equipment only if the fault lies with the product or manufacturer.

🔄 5. Replacement Policy

If a product is deemed unrepairable and still within warranty, we will offer a replacement unit of the same model. If the original model is no longer available, we may offer an equivalent product or issue a store credit.

📦 6. Out-of-Warranty Repairs

If your warranty period has expired, we may still be able to assist with repair services or replacement parts at a reasonable cost. Please contact us for a custom quote.

📩 Contact Us

For warranty inquiries, contact our support team:

Commercial catering equipment
📧 Email: Contact@comcatequip.com
📞 Phone:+27652443509
🌍 Website: https://www.comcatequip.com